| Customer Support The customer support component to any payroll service is invaluable to employers. While most of their payroll needs are taken care of by the services offered, employers are still able to call customer support representatives for questions on compliance and any issues they may have with entering their employee information and time cards. Most online software is user-friendly and easy to use but there are times when things just are not working properly. Instead of paying for outside software support, the employer is able to call or chat online with a representative who can clear up their problem usually within a few minutes, saving valuable time and money. Customer support is not only for the employer but for the employee too. Employees can call a dedicated number where they can ask questions about deductions and any changes to their checks. They can deal directly with an outside, confidential source to provide change of account and dependent information. While employers still like to provide a personal service to their employees, this customer support feature is available to those who wish to conduct personal financial questions with a third-party source who has no personal interest or pre-conceived notions that may result from the changes an employee may or may not make based on tax status, deduction status, and wage garnishments. This keeps personal information personal. |